College of the Desert - Online Support Center

<p>Computer Requirements - What are the minimum computer requirements for using Version 8?</p><p><span id="bodyfont" style="font-family:Verdana; font-size: 10pt;"><p class="contentHead2"><span style="font-family: Arial"><strong><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">ANSWER:</span></span></span></span></span></strong></span></p> <p><span class="content" id="PageBody"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">The following hardware and software are <em><strong>recommended</strong> </em>specifications to work with version 8:</span></span></span></span></span></span></span></p> <p><span class="content" id="PageBody"><span class="content" id="PageBody"><span style="font-family: Arial"><strong><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt; color: #0000ff">Platform:</span></span></span></span></span></strong></span></span></span></p> <ul> <li><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><span class="content"><font size="2">PC (Windows XP, Vista)</font></span> </span></span></span></span></span></span> <li><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><span class="content"><font size="2">Mac (10.3, 10.4, 10.5)</font></span> </span></span></span></span></span></span></li> </ul> <p><span class="content" id="PageBody"><span style="font-family: Arial"><strong><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><span style="color: #0000ff"><span class="content" id="PageBody"><span style="font-family: Arial"><strong><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Hardware:</span></span></span></span></span></strong></span></span></span></span></span></span></span></span></strong></span></span></p> <ul> <li><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><span class="content"><font size="2">128 MB of RAM</font></span> </span></span></span></span></span></span> <li><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><span class="content"><font size="2">2 GB of free disk space</font></span><span class="content"> </span></span></span></span></span></span></span> <li><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><span class="content"><font size="2">Sound card with speakers (for courses with multimedia)</font></span> </span></span></span></span></span></span> <li><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><font size="2">Ethernet or Wireless network card (for high-speed Internet connection) or 56K modem (for dial-up Internet connection)</font> </span></span></span></span></span></span> <li><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><span class="content"><font size="2">T1, DSL, Cable, or Satellite high-speed connection (56K dial-up will work, but the online course system will run slowly).</font></span> </span></span></span></span></span></span></li> </ul> <p><span class="content" id="PageBody"><span style="font-family: Arial"><strong><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><span style="color: #0000ff"><span class="content" id="PageBody"><span style="font-family: Arial"><strong><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Software:</span></span></span></span></span></strong></span></span></span></span></span></span></span></span></strong></span></span></p> <ul> <li><span class="content"><a href="http://www.java.com/en/download/manual.jsp" target="_blank" _base_target="_new"><span style="font-family: Arial"><strong><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">**Java JRE plugin</span></span></span></span></span></strong></span></a><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"> </span></span></span></span></span></span><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">(very important so that everything in the system works properly!)<br /> <br /> </span></span></span></span></span></span></span><span class="content"><font size="2"></font></span><font size="2"> <li><span class="content"><a href="http://office.microsoft.com/en-us/downloads/HA010449811033.aspx" target="_blank" _base_target="_new"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Microsoft Office Viewers and File Converters</span></span></span></span></span></span></a><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"> (for viewing and printing Word, PowerPoint, Excel, and Visio files)<br /> <br /> </span></span></span></span></span></span></span></font> <li><span class="content"><a href="http://www.adobe.com/products/acrobat/readstep2.html" target="_blank" _base_target="_new"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Adobe Acrobat Reader</span></span></span></span></span></span></a><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"> (for viewing and printing PDF files)<br /> <br /> </span></span></span></span></span></span></span> <li><span class="content"><a href="http://www.real.com/freeplayer/?rppr=rnwk" target="_blank" _base_target="_new"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">RealPlayer</span></span></span></span></span></span></a><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"> (for viewing streaming video or listening to streaming audio clips)<br /> <br /> </span></span></span></span></span></span></span> <li><span class="content"><a href="http://www.apple.com/quicktime/download/index.html" target="_blank" _base_target="_new"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">QuickTime</span></span></span></span></span></span></a><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"> (f</span></span></span></span></span></span><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">or viewing QuickTime video)<br /> <br /> </span></span></span></span></span></span></span> <li><span class="content"><font size="2"><a href="http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash" target="_blank"><span class="content"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><font size="2">Flash</font><font size="2"> Player</font></span></span></span></span></span></span></span></a></font><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"> (for viewing animations or using interactive content)<br /> <br /> </span></span></span></span></span></span></span> <li><span class="content"><a href="http://www.adobe.com/shockwave/download/download.cgi?" target="_blank" _base_target="_new"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Shockwave Player</span></span></span></span></span></span></a><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"> (for viewing animations or using interactive content)<br /> <br /> </span></span></span></span></span></span></span> <li><span class="content"><a href="http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx?displang=en&qstechnology=" target="_blank" _base_target="_new"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Windows Media Player</span></span></span></span></span></span></a><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"> (for viewing streaming video or listening to streaming audio clips)</span></span></span></span></span></span></span><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"> </span></span></span></span></span></span></li> </ul> <blockquote dir="ltr" style="margin-right: 0px"> <p><span class="content" id="PageBody"><span style="font-family: Arial"><strong><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">**Get Java (very important!)</span></span></span></span></span></strong></span></span></p> <ol> <li><span class="content"><a href="http://www.java.com/en/download/manual.jsp" target="_blank" _base_target="_new"><span style="font-family: Arial"><strong><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Click here to download Java.</span></span></span></span></span></strong></span></a><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"> </span></span></span></span></span></span></span><font size="2"></font><font size="2"> <li><span class="content"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><font size="2">Follow the instructions on the Java Downloads site.</font> </span></span></span></span></span></span></span> <li><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><font size="2">When installing Java, f</font><font size="2">ollow the prompts to install the <strong>Typical </strong>Java installation. <strong><font color="#ff0000">Be patient during the install process!</font></strong></font> </span></span></span></span></span></span> <li><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><font size="2"><strong>Restart your computer</strong> to complete the installation process.</font>  </span></span></span></span></span></span></font><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">  </span></span></span></span></span></span></li> </ol> <p><font size="2"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><strong>NOTE</strong>: If you are using a <strong>Macintosh</strong>, </span></span></span></span></span></span></font><a href="http://developer.apple.com/java/download/" target="_blank" _base_target="_new"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">click here to download Java</span></span></span></span></span></span></a><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"> for your Mac OS version.</span></span></span></span></span></span></p> <p><span class="content" id="PageBody"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">See the <em><strong>Plugins, Players & Viewers</strong></em> folder in this Knowledge Base for other possible software you may need to work within online courses.</span></span></span></span></span></span></span></p> </blockquote> <p><span class="content" id="PageBody"><span style="font-family: Arial"><strong><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><span style="color: #0000ff"><span class="content" id="PageBody"><span style="font-family: Arial"><strong><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Browser:</span></span></span></span></span></strong></span></span></span></span></span></span></span></span></strong></span></span></p> <blockquote dir="ltr" style="margin-right: 0px"><font size="2"> <p align="left"></p> <blockquote> <table cellspacing="0" cellpadding="7" width="577" border="1"> <tbody> <tr> <td valign="top" width="17%" bgcolor="#dcdcdc" height="49"><strong><font size="2"> <p align="left">Browser </strong></font></p> </td> <td valign="top" width="17%" bgcolor="#dcdcdc" height="49"><strong><font size="2"> <p align="left">Windows XP </strong></font></p> </td> <td valign="top" width="17%" bgcolor="#dcdcdc" height="49"><strong><font size="2"> <p align="left">Windows Vista Desktop </strong></font></p> </td> <td valign="top" width="17%" bgcolor="#dcdcdc" height="49"><strong><font size="2"> <p align="left">Mac 10.3 </strong></font></p> </td> <td valign="top" width="17%" bgcolor="#dcdcdc" height="49"><strong><font size="2"> <p align="left">Mac 10.4 </strong></font></p> </td> <td valign="top" width="17%" bgcolor="#dcdcdc" height="49"><strong><font size="2"> <p align="left">Mac 10.5 </strong></font></p> </td> </tr> <tr> <td valign="top" width="17%" height="49"><strong><font size="2"> <p align="left">Microsoft Internet Explorer 6</strong></font></p> </td> <td valign="top" width="17%" height="49"><font face="Arial,Arial" size="2"> <p align="left">Compatible </font></p> </td> <td valign="top" width="17%" height="49"><font face="Arial,Arial" size="2"> <p align="left"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 12pt; color: #008000"><strong>Certified</strong></span></span></span></span></span></span> </font></p> </td> <td valign="top" width="17%" height="49"><font face="Arial,Arial" size="2"> <p align="left">Not Tested </font></p> </td> <td valign="top" width="17%" height="49"><font face="Arial,Arial" size="2"> <p align="left">Not Tested </font></p> </td> <td valign="top" width="17%" height="49"><font face="Arial,Arial" size="2"> <p align="left">Not Tested </font></p> </td> </tr> <tr> <td valign="top" width="17%" height="49"><strong><font size="2"> <p align="left">Microsoft Internet Explorer 7</strong></font></p> </td> <td valign="top" width="17%" height="49"><font face="Arial,Arial" size="2"> <p align="left">Compatible </font></p> </td> <td valign="top" width="17%" height="49"><font face="Arial,Arial" size="2"> <p align="left"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 12pt; color: #008000"><strong>Certified</strong></span></span></span></span></span></span> </font></p> </td> <td valign="top" width="17%" height="49"><font face="Arial,Arial" size="2"> <p align="left">Not Tested </font></p> </td> <td valign="top" width="17%" height="49"><font face="Arial,Arial" size="2"> <p align="left">Not Tested </font></p> </td> <td valign="top" width="17%" height="49"><font face="Arial,Arial" size="2"> <p align="left">Not Tested </font></p> </td> </tr> <tr> <td valign="top" width="17%" height="33"><strong><font size="2"> <p align="left">Mozilla Firefox 1.5</strong></font></p> </td> <td valign="top" width="17%" height="33"> <p><span style="font-size: 10pt; font-family: Arial">Not Tested</span></p> </td> <td valign="top" width="17%" height="33"> <p align="left"><span style="font-size: 10pt"><span style="font-family: Arial">Not Tested</span></span>  </p> </td> <td valign="top" width="17%" height="33"><font face="Arial,Arial" size="2"> <p align="left">Compatible </font></p> </td> <td valign="top" width="17%" height="33"><font face="Arial,Arial" size="2"> <p align="left"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 12pt; color: #008000"><strong>Certified</strong></span></span></span></span></span></span> </font></p> </td> <td valign="top" width="17%" height="33"><font face="Arial,Arial" size="2"> <p align="left">Not Tested </font></p> </td> </tr> <tr> <td valign="top" width="17%" height="33"><strong><font size="2"> <p align="left">Mozilla Firefox 2.0</strong></font></p> </td> <td valign="top" width="17%" height="33"><font face="Arial,Arial" size="2"> <p align="left"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 12pt; color: #008000"><strong>Certified</strong></span></span></span></span></span></span></font></p> </td> <td valign="top" width="17%" height="33"><font face="Arial,Arial" size="2"> <p align="left"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 12pt; color: #008000"><strong>Certified</strong></span></span></span></span></span></span> </font></p> </td> <td valign="top" width="17%" height="33"><font face="Arial,Arial" size="2"> <p align="left">Not Tested </font></p> </td> <td valign="top" width="17%" height="33"><font face="Arial,Arial" size="2"> <p align="left"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 12pt; color: #008000"><strong>Certified</strong></span></span></span></span></span></span> </font></p> </td> <td valign="top" width="17%" height="33"><font face="Arial,Arial" size="2"> <p align="left">Not Tested </font></p> </td> </tr> <tr> <td valign="top" width="17%" height="18"><strong><font size="2"> <p align="left">Apple Safari 2</strong></font></p> </td> <td valign="top" width="17%" height="18"><font face="Arial,Arial" size="2"> <p align="left">Not Tested </font></p> </td> <td valign="top" width="17%" height="18"><font face="Arial,Arial" size="2"> <p align="left">Not Tested </font></p> </td> <td valign="top" width="17%" height="18"><font face="Arial,Arial" size="2"> <p align="left">Not Tested </font></p> </td> <td valign="top" width="17%" height="18"><font face="Arial,Arial" size="2"> <p align="left"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 12pt; color: #008000"><strong>Certified</strong></span></span></span></span></span></span> </font></p> </td> <td valign="top" width="17%" height="18"><font face="Arial,Arial" size="2"> <p align="left"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 12pt; color: #008000"><strong>Certified</strong></span></span></span></span></span></span> </font></p> </td> </tr> <tr> <td valign="top" width="17%" height="18"><strong><font size="2"> <p align="left">Apple Safari 3</strong></font></p> </td> <td valign="top" width="17%" height="18"><font face="Arial,Arial" size="2"> <p align="left">Not Tested </font></p> </td> <td valign="top" width="17%" height="18"><font face="Arial,Arial" size="2"> <p align="left">Not Tested </font></p> </td> <td valign="top" width="17%" height="18"><font face="Arial,Arial" size="2"> <p align="left">Not Tested </font></p> </td> <td valign="top" width="17%" height="18"><font face="Arial,Arial" size="2"> <p align="left">Compatible </font></p> </td> <td valign="top" width="17%" height="18"><font face="Arial,Arial" size="2"> <p align="left">Compatible </font></p> </td> </tr> </tbody> </table> <p></font><font size="2"> </p> <table cellspacing="0" cellpadding="7" width="521" border="1"> <tbody> <tr> <td valign="top" bgcolor="#dcdcdc" colspan="2" height="18"><strong><font size="2"> <p align="left"><span style="font-family: Arial"><span style="font-size: 10pt">Key </span></span></strong></font></p> </td> </tr> <tr> <td valign="top" height="18"><strong><font size="2"> <p style="font-size: 12pt; color: #008000; font-family: Arial" align="left"><span style="font-family: Arial"><span style="font-size: 10pt">Certified</span></span></strong></font></p> </td> <td valign="top" width="50%" height="18"><font size="2"> <p align="left"><span style="font-family: Arial"><span style="font-size: 10pt">fully tested and supported </span></span></font></p> </td> </tr> <tr> <td style="width: 258px; height: 32px" valign="top"><strong><font size="2"> <p align="left"><span style="font-family: Arial">Compatible*</span></strong></font></p> </td> <td valign="top" width="50%"><font face="Arial,Arial" size="2"> <p align="left">key application areas tested </font></p> </td> </tr> <tr> <td valign="top" height="18"><strong><font size="2"> <p align="left"><span style="font-family: Arial">Not tested</span></strong></font></p> </td> <td valign="top" width="50%" height="18"><font size="2"> <p align="left"><span style="font-family: Arial"><span style="font-size: 10pt">specified Browser is not supported for the Operating System </span></span></font></p> </td> </tr> <tr> <td valign="top" height="44"><strong><font size="2"> <p align="left"><span style="font-family: Arial"><span style="font-size: 10pt">Provisional</span></span></strong></font></p> </td> <td valign="top" width="50%" height="44"><font size="2"> <p align="left"><span style="font-family: Arial"><span style="font-size: 10pt">will test on Beta versions of new platforms and browsers. Certification is dependant on release by 3rd parties </span></span></font></p> </td> </tr> </tbody> </table> <p></font><span class="content"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">* All configurations marked as <em><strong>Compatible </strong></em>and have undergone a limited engineering analysis to test areas of the online course system that may have browser issues.</span></span></span></span></span></span></span></p> <p><span class="content"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><span class="content"><span class="content"><font size="2">See <em><strong>Browsers & Settings </strong></em>folder in this Knowledge Base for required browser settings.  <span class="content" id="PageBody"><strong>NOTE:</strong> JavaScript & Cookies must be enabled.</span></font></span></span><font color="#000000"><font size="2"> </font></font></span></span></span></span></span></span></p> </blockquote></blockquote> <p align="left"><span style="font-size: 10pt"><strong><span style="font-family: Arial"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><span style="color: #0000ff"><span style="font-size: 10pt"><strong><span style="font-family: Arial"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Browser Toolbars:</span></span></span></span></span></strong></span></span></span></span></span></span></span></strong></span></p> <blockquote dir="ltr" style="margin-right: 0px"> <p><span style="font-size: 10pt"><strong><span style="font-family: Arial"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Uninstall Yahoo, Google, AOL, or any other Browser Toolbars</span></span></span></span></span></strong></span></p> <p><span style="font-size: 10pt"><span style="font-family: Arial"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Although the browser toolbars are useful tools for searching the Internet, we recommend you uninstall these for your online course to work properly. In your browser, your toolbar (if you have one) will be immediately under the line on your browser where you can type in a web address. <br />   <br /> <img alt="" src="http://www.presidiumlearning.net/kb/images/Bb71/A_googleToolbar.gif" /> </span></span></span></span></span></span></p> <p><span style="font-size: 10pt"><span style="font-family: Arial"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">To uninstall browser toolbars:</span></span></span></span></span></span></p> <ol style="font-size: 10pt"><font face="Arial"> <li><font face="Arial"><font size="2"><font size="2">Click the <strong>Start </strong>button on the bottom left of your screen.</font></font></font> <li><font face="Arial"><font size="2">From the <em>Start</em> menu, select <strong>Control Panel</strong> <font size="2">(if it is visible) or select the <strong>Settings</strong> option, and then click <strong>Control Panel</strong> from the secondary menu. A new window will appear.</font> </font></font> <li><font face="Arial"><font size="2">For <strong>Windows XP</strong>, double-click <strong>Add/Remove Programs;</strong> for <strong>Windows Vista, </strong>under <strong>Programs, </strong>click<strong> Uninstall a program.</strong></font></font>  <li><font face="Arial" size="2">Locate the toolbar, </font><font face="Arial" size="2">click on it, then click <strong>Change/Remove</strong> (XP) or <strong>Uninstall </strong>(Vista) and follow the on-screen instructions to remove the toolbar.</font></font>  </li> </ol> </blockquote> <p dir="ltr"><font color="#000000"><font size="2"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><font color="#0000ff"><strong>Pop-Up Blocker Programs:</strong></font> </span></span></span></span></span></span></font></font></p> <blockquote> <p><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">While doing online course work, if you are unable to view discussion postings, quiz windows, and download links, then you need to <font color="#000000" size="2"><span style="font-size: 10pt; line-height: 115%; font-family: Arial">configure your browser to allow pop ups for the URL (web address) of your online course site</span></font>.</span></span></span></span></p> <p><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Depending on the pop-up blocking software you are using, you may be able to set <span style="font-size: 10pt; line-height: 115%; font-family: Arial">the URL (web address) of your online course site </span>as an allowed site, or you may need to disable the pop-up blocker completely.</span></span></span></span></p> <p><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Pop-up blockers work in the background while you browse the Internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This can prevent the online course system from performing properly. </span></span></span></span></p> <p><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><strong>To c<span style="font-size: 10pt; line-height: 115%; font-family: Arial"><strong><font color="#000000" size="2"><strong><span style="font-size: 10pt; line-height: 115%; font-family: Arial">onfigure your browser to allow pop ups for <span style="font-size: 10pt; line-height: 115%; font-family: Arial">the URL (web address) of your online course site</span></span></strong></font></strong></span></strong>:</span></span></span></span></p> <blockquote dir="ltr" style="margin-right: 0px"> <p><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">(a) In <strong style="color: #0000ff">Internet Explorer</strong>, <font size="2">go to Tools > Turn ON pop-up blockers > Pop-Up Blocker settings > In the box Address of Web site to allow: type <span style="font-size: 10pt; line-height: 115%; font-family: Arial">the URL (web address) of your online course site </span></font></span></span></span></span></p> <p><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">(b) In <span style="color: #0000ff"><strong>Firefox</strong></span>, go to <font size="2">Tools > Options > Check Block Pop-up windows > Click Exceptions.  In the box titled Address of web site: type </font><span style="font-size: 10pt; line-height: 115%; font-family: Arial">the URL (web address) of your online course site </span></span></span></span></span></p> <p><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">(c) In <span style="color: #0000ff"><strong>Safari</strong></span>, use the <strong>Command+k</strong> key combo to toggle the pop-up blocker on or off. </span></span></span></span></p> <p><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">(d) Search your hard drive for any software with "pop-up" in the name. Set <span style="font-size: 10pt; line-height: 115%; font-family: Arial">the URL (web address) of your online course site </span>as an allowed site. Examples of popular pop-up blocking applications include:</span></span></span></span></p> <ul> <li><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Pop-Up Stopper (not for Mac) </span></span></span></span> <li><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Pop-Up Defender (not for Mac) </span></span></span></span> <li><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Pop-Up Zapper </span></span></span></span> <li><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Popup Eliminator </span></span></span></span></li> </ul> <p><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">(e) Pop-up blocking functions are included in some anti-virus, internet security, personal firewall, and browser programs. Set <span style="font-size: 10pt; line-height: 115%; font-family: Arial">the URL (web address) of your online course site<strong><em> </em></strong></span>as an allowed site. </span></span></span></span></p> </blockquote> <p dir="ltr"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"><strong>Note</strong>: Examples of other programs that include pop-up blocking functions include the following. Click the links to read how to configure the pop-up blocker to allow <span style="font-size: 10pt; line-height: 115%; font-family: Arial">the URL (web address) of your online course site </span>as an allowed site for that specific program. If there is no link, refer to the <strong>Help</strong> in the affected program.</span></span></span></span><span><span></p> <p dir="ltr" style="margin-right: 0px"> <ul> <li><a href="http://toolbar.google.com/popup_help.html" target="_blank" _base_target="_new"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Google Toolbar</span></span></span></span></a><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"> </span></span></span></span> <li><a href="http://help.yahoo.com/help/us/toolbar/pub/index.html" target="_blank" _base_target="_new"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Yahoo! Toolbar</span></span></span></span></a><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt"> </span></span></span></span> <li><a href="http://help.msn.com/resources/targeted/en-US/msnsearchtoolbar_v1/content/searchtbar_proc_usepug.htm" target="_blank" _base_target="_new"><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">MSN Toolbar</span></span></span></span></a><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">   </span></span></span></span> <li><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Norton Internet Security </span></span></span></span> <li><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">Zone Alarm Pro </span></span></span></span></li> </ul> </blockquote> <p></span></span><span style="font-family: Arial Narrow"><span style="font-family: Arial"><span style="font-size: 12pt"><span style="font-size: 10pt">If you have any further questions, please contact us for support.  Thank you.<br /> <br /> -Technical Support</span></span></span></span></span></p> </span></p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>