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<p>When I login to GeorgiaVIEW Vista, I am sent back to the login screen or the list of USG institutions instead of my Course Listings page. What do I do?</p><p><span id="bodyfont"> <p><font face="Arial" size="2"><strong>ANSWER:</strong><br /> <br /> <em><font color="#ff0000">NOTE:  If you are experiencing this problem, and are using the AOL web browser, this might be part of the problem.  The AOL web browser is not supported for use with GeorgiaVIEW Vista. *</font></em></font></p> <p><font face="Arial" size="2">This is a known issue, some call the "<strong>Login Loop</strong>."  Try two things: First, close the browser, open it, and try logging in again.  If this still kicks you back to the login page, then keep that page open, open a <em>new</em> browser and try to login on that one.  If that still does not work, this issue can be caused for a number of reasons.  Try each of these steps below:</font></p> <p><font face="Arial" size="2">-----------------------------------------------------<br /> <br /> <strong>Complete the first three steps and then try logging into Vista again:</strong><br /> <br /> <strong>Step 1.</strong>  Go directly from your <strong><a href="http://d2.parature.com/ics/support/default.asp?deptID=8075&task=knowledge&questionID=2462" target="_parent">Campus' Vista page</a></strong>.  We do not recommend bookmarking these Vista login pages.<br /> <br /> <strong>Step 2.</strong>  Be sure you are using a supported browser:</font></p> <font face="Arial" size="2"> </font> <ol> <font face="Arial" size="2"> <li>Supported Browsers for a PC (Windows)<font color="#ff0000">*</font> - <a target="_blank" href="http://kb.blackboard.com/pages/viewpage.action?pageId=25368512"><strong></strong></a><strong><a href="http://kb.blackboard.com/pages/viewpage.action?pageId=25368512" target="_blank">Click Here</a></strong><strong><a href="http://d2.parature.com/ics/support/default.asp?deptID=8075&task=knowledge&questionID=1586" target="_parent"></a></strong> </li> <li>Supported Browsers for a Mac - <a target="_blank" href="http://kb.blackboard.com/pages/viewpage.action?pageId=25368512"><strong></strong></a><strong><a href="http://kb.blackboard.com/pages/viewpage.action?pageId=25368512" target="_blank">Click Here</a></strong><strong><a href="http://d2.parature.com/ics/support/default.asp?deptID=8075&task=knowledge&questionID=1586" target="_parent"></a></strong> </li> </font></ol> <p><font face="Arial" size="2"><strong>Step 3</strong>.  Check these configurations on your computer.  Click on the link for 'how-to' information:</font></p> <ul> <font face="Arial" size="2"> <li><a href="http://d2.parature.com/ics/support/default.asp?deptID=8075&task=knowledge&questionID=2484" target="_parent"><strong>Disable pop-up blockers</strong></a> </li> <li><a href="http://d2.parature.com/ics/support/default.asp?deptID=8075&task=knowledge&questionID=2481" target="_parent"><strong>Delete Files and Cookies</strong></a> </li> <li>Enable your cookies - <ul> <li><a href="http://d2.parature.com/ics/support/default.asp?deptID=8075&task=knowledge&questionID=1586" target="_parent"><strong>enable cookies on a Mac</strong></a> </li> <li><a href="http://d2.parature.com/ics/support/default.asp?deptID=8075&task=knowledge&questionID=1586" target="_parent"><strong>enable cookies on a PC</strong></a> </li> </ul> </li> <li><a href="http://d2.parature.com/ics/support/default.asp?deptID=8075&task=knowledge&questionID=1687" target="_parent"><strong>Install a supported version of Sun's Java</strong></a> <strong>(JRE)</strong> <strong>and get rid of all other versions!</strong> </li> <li>If using <strong>Internet Explorer</strong>, sometimes the following will cure the login loop: <ul> <li>Go to <strong>Tools</strong> > <strong>Internet Options</strong> </li> <li>Select the <strong>Advanced</strong> tab and do the following: <ul> <li>Check the box for <strong>Disable script debugging</strong> </li> <li>Un-Check the box for <strong>Display a notification about every script error</strong> </li> <li>Un-Check  the box for <strong>Show friendly http error message</strong> (especially if getting Session Timed out error, Session Already Running error, HTTP 403 Forbidden or Access Denied errors) </li> </ul> <ul> <li>Check the box for <strong>Sun Java 2…</strong> </li> <li>Un-Check  the box for <strong>Microsoft VM JIT Compiler... </strong>(if present) </li> </ul> </li> <li>Click <strong>OK</strong> until you close out Internet Options. </li> </ul> </li> <li><strong>Check your computer's date and time</strong>:  Double click on the time posted in the lower right corner of your PC.  Make sure the date, time, and Time Zone (likely GMT-05:00 Eastern Time) are correct on that Date and Time page.  Then try to log in again. </li> </font></ul> <p><font face="Arial" size="2">-----------------------------------------------------</font></p> <p><font face="Arial" size="2"><strong>If the first three steps did not work, please complete steps 4-6 below and then try to login to Vista:</strong></font></p> <p class="MsoNormal" style="margin: 0in 0in 0pt;"><font face="Arial" size="2"><strong>Step 4.</strong> If you are using Internet Explorer and these solutions still do not help, download and install one of the other supported browsers (Step 1), and use either of them to connect to Vista:  </font></p> <ul> <font face="Arial" size="2"> <li>To get Firefox 3.0, <a target="_blank" href="http://www.mozilla.com/en-US/firefox/all-older.html"><span style="font-weight: bold;">Click here.</span></a><a href="http://www.mozilla.com/" target="_blank"><strong></strong></a> </li> </font></ul> <p><font face="Arial" size="2"><strong>Step 5.</strong>  Disable any "<strong>Accelerators</strong>" you might be using in conjunction with your ISP. This would include EarthLink Accelerator, BellSouth Accelerator Technology, as well as any personal "Internet accelerators" you may have (downloaded and) installed.  Contact your ISP or the download site for information on how to do this.</font></p> <p><font face="Arial" size="2"><strong>Step 6.</strong>  Check for, then uninstall or temporarily disable spyware, adware, parasites and other deceptive software. </font></p> <font face="Arial" size="2"> </font> <ul> <font face="Arial" size="2"> <li><strong><a href="http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10045910.html?part=dl-ad-aware&subj=dl&tag=top5" target="_blank">Click here</a></strong> to get software that helps remove Adware  <font color="#ffffff" face="Arial" size="2">Internet Optimizer</font> </li> <li><strong><a href="http://www.download.com/Webroot-Spy-Sweeper/3000-8022_4-10405877.html" target="_blank">Click here</a></strong> to get software that helps remove Spyware </li> </font></ul> <p><font face="Arial" size="2"><strong><font color="#008000">NOTE:</font></strong>    For more detailed information, visit the Doxdesk page on parasites:  <a href="http://www.doxdesk.com/parasite" target="_blank"><strong>http://www.doxdesk.com/parasite</strong></a></font></p> <p><font face="Arial" size="2">-----------------------------------------------------</font></p> <p><font face="Arial" size="2"><strong>If steps 4-6 did not work, please complete steps 7-9 below and then try to login to Vista:</strong></font></p> <p><font face="Arial" size="2"><strong>Step 7.</strong>  Disable any personal Firewalls (such as Zone Alarm) and pop-up blockers (AOL, EarthLink, Norton) during your Vista session.<br /> <br /> <strong>Step 8.</strong>  <strong><u><a href="http://d2.parature.com/ics/support/default.asp?deptID=8075&task=knowledge&questionID=2467" target="_parent">Uninstall any 3rd party Toolbars/Search Bars</a></u></strong> (like Google, Alexa, yahoo, HotBar, WebSearch, WebFunProducts, etc).</font></p> <p><font face="Arial" size="2"><strong>Step 9.</strong>  If you are working behind a proxy server, you need to know how to <strong><u><a href="http://d2.parature.com/ics/support/default.asp?deptID=8075&task=knowledge&questionID=2466" target="_parent">set Internet Explorer to allow you to contact Vista directly</a></u></strong>.</font></p> <p class="MsoNormal" style="margin: 0in 0in 0pt;"><font face="Arial" size="2">If you continue to have problems, please contact us for support.  Thank you.</font></p> <p><font face="Arial" size="2">-Technical Support</font></p> </span></p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>