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<p>I'm trying to upload a file, but I do not see an Upload option. I see a blank white box with an X in it. Is that where the Upload option is?</p><p><span id="bodyfont" style="font-family:Verdana; font-size: 10pt;"><font face="Arial"><font size="2"><strong>ISSUE:</strong> </font></font> <p><font size="2" face="Arial">You cannot upload a file using Add Attachments in the <strong>Assignments</strong> tool.  Or you cannot upload a file using Get Files in the <strong>My Files</strong> tool.  Or you cannot upload a file in the <strong>Whiteboard</strong> tool in a Chat session.</font></p> <p><font size="2" face="Arial">In the <strong>Get Files</strong> box, here is an example of the "white box with an X":</font></p> <blockquote dir="ltr" style="margin-right: 0px;"> <p><font size="2" face="Arial"></font></p> </blockquote> <p><font size="2" face="Arial"></font></p> <blockquote dir="ltr" style="margin-right: 0px;"> <p><font size="2" face="Arial"><strong><img alt="" src="https://d2.parature.com/dmfiles/626/654/Presidium%20Downloads%20and%20Tutorials/My%20Images/CE%206/JAVA/Java_MyComputer_CANTUPLOAD.gif" /></strong></font></p> </blockquote> <p><font size="2" face="Arial">This is where the <strong>My Computer</strong> image should appear, which allows you to upload files into your course:</font></p> <blockquote dir="ltr" style="margin-right: 0px;"> <p><font size="2" face="Arial"><img alt="" src="https://d2.parature.com/dmfiles/626/654/Presidium%20Downloads%20and%20Tutorials/My%20Images/CE%206/JAVA/MyComputer-image.gif" /></font></p> </blockquote> <p><font size="2" face="Arial"><strong>RESOLUTION:</strong></font></p> <p><font size="2" face="Arial">You need to install a compatible version of the Java plug-in.  There are several tools in the course system that depend on the Java plugin being installed on your computer.</font></p> <p><font size="2" face="Arial">To install the <strong>Java plugin</strong> on your computer:</font></p> <p><font size="2" face="Arial">Step 1: Check to see if you have any <strong>previous versions of Java on your computer and uninstall them first</strong>.</font></p> <blockquote dir="ltr" style="margin-right: 0px;"> <p><font size="2" face="Arial">These instructions include images for both <strong><span style="color: #0000ff;"><strong>Windows Vista</strong> </span></strong>and <strong style="color: #0000ff;">Windows 2000/XP</strong> operating systems.</font></p> <p><font size="2"><font color="#ff0000"><font size="2"><font face="Arial"><strong><u>IMPORTANT:</u></strong> It is critically important that users <strong>do not install Java on top of other/previous versions of Java </strong>or several key functions will not work. So, you must uninstall any previous Java prior to installing a newer version of Java.</font></font></font></font></p> <p><font size="2"><font face="Arial"><strong style="color: #0000ff;">Windows Vista</strong></font></font></p> <ul dir="ltr"><font size="2"> <li dir="ltr"><font size="2" face="Arial">Close all applications.</font> </li> <li dir="ltr"><font size="2" face="Arial">Click the <strong>Start</strong> button <img alt="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/startButton.gif" src="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/startButton.gif" />.<br /> <br /> </font> </li> <li><font size="2" face="Arial">Click<strong> Control Panel</strong>. For example:<br /> <br /> <img alt="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/Java-RemoveOld0.gif" src="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/Java-RemoveOld0.gif" /></font>  </li> </font> </ul> <blockquote dir="ltr" style="margin-right: 0px;"> <blockquote dir="ltr" style="margin-right: 0px;"> <p dir="ltr"><font size="2"><font size="2" face="Arial"></font></font></p> </blockquote></blockquote> <ul dir="ltr"><font size="2"> <li><font size="2" face="Arial">Click the <strong>Uninstall a program</strong> link.<br /> <br /> <img alt="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/Java-RemoveOld1.gif" src="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/Java-RemoveOld1.gif" /><br /> <br /> </font> </li> <li><font size="2" face="Arial">Find all references to Java, JRE, and J2SE and remove each one.<br /> <br /> </font> <ol> <li><font size="2" face="Arial">Click on the <strong>Java, JRE,</strong> or <strong>J2SE</strong> program to highlight/select it.<br /> <br /> </font> </li> <li><font size="2" face="Arial">Click the <strong>Uninstall </strong>button.</font> </li> </ol> </li> </font> </ul> <blockquote dir="ltr" style="margin-right: 0px;"> <blockquote dir="ltr" style="margin-right: 0px;"> <p dir="ltr"><font size="2"><font size="2" face="Arial">For example:<br /> <br /> <img alt="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/Java-RemoveOld2.gif" src="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/Java-RemoveOld2.gif" /></font></font></p> </blockquote></blockquote> <ul dir="ltr"><font size="2"> <li><font size="2" face="Arial">If you are prompted to confirm the uninstall of Java, click <strong>Yes</strong>.<br /> <br /> </font> </li> <li><font size="2" face="Arial">Be patient as the uninstall process does its thing.<br /> <br /> </font> <ul> <li><font size="2" face="Arial">If you get prompted to Cancel or Allow the process, click <strong>Allow</strong>.<br /> <br /> </font> </li> <li><font size="2" face="Arial">If you get prompted to restart your computer, click <strong>Yes</strong>.<br /> <br /> </font></li> </ul> </li> <li><font size="2" face="Arial">If you do NOT get prompted to restart your computer:<br /> <br /> </font> <ul> <li><font size="2" face="Arial">Wait for the uninstall process to complete.<br /> <br /> </font> </li> <li><font size="2" face="Arial">Close the Control Panel.<br /> <br /> </font> </li> <li><font size="2" face="Arial">Restart your computer:</font> <ul> <li><font size="2" face="Arial">Click the<strong> Start</strong> button <img alt="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/startButton.gif" src="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/startButton.gif" />.<br /> <br /> </font> </li> <li><font size="2" face="Arial">Click the <strong>right arrow</strong>.<br /> <br /> <img alt="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/restart.gif" src="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/restart.gif" /><br /> <br /> </font> </li> <li><font size="2" face="Arial">Click <strong>Restart</strong>.<br /> <br /> </font></li> </ul> </li> </ul> </li> </font></ul> <p dir="ltr"><font size="2"><font size="2" face="Arial">If you have another Java version in your program list, repeat the above steps to uninstall that version.<br /> </font></font></p> <font size="2"><font size="2" face="Arial"></font></font> <p><font size="2"><font style="color: #0000ff;" face="Arial"><strong>Windows 2000/XP</strong></font></font></p> </blockquote> <blockquote> <ul dir="ltr"><font size="2"> <li dir="ltr"><font size="2" face="Arial">Close all applications.</font> </li> <li dir="ltr"><font size="2" face="Arial">Click Start.</font> </li> <li><font size="2" face="Arial">Click Control Panel. For example:</font> </li> </font> </ul> <blockquote dir="ltr" style="margin-right: 0px;"> <blockquote dir="ltr" style="margin-right: 0px;"> <p dir="ltr"><font size="2"><font size="2" face="Arial"><img alt="http://www.presidiumlearning.net/kb/images/Technical-Images/java/Java-RemoveOld1.gif" src="http://www.presidiumlearning.net/kb/images/Technical-Images/java/Java-RemoveOld1.gif" /></font></font></p> </blockquote></blockquote> <ul dir="ltr"><font size="2"> <li><font size="2" face="Arial">Double-click Add or Remove Programs.</font> </li> <li><font size="2" face="Arial">Find all references to Java and JRE and remove each one.  For example:</font> </li> </font> </ul> <blockquote dir="ltr" style="margin-right: 0px;"> <blockquote dir="ltr" style="margin-right: 0px;"> <p dir="ltr"><font size="2"><font size="2" face="Arial"><img alt="http://www.presidiumlearning.net/kb/images/Technical-Images/java/Java-RemoveOld2.gif" src="http://www.presidiumlearning.net/kb/images/Technical-Images/java/Java-RemoveOld2.gif" /></font></font></p> </blockquote></blockquote> <ul dir="ltr"><font size="2"> <li><font size="2" face="Arial">Close the Control Panel.</font> </li> </font></ul> <p dir="ltr"><font size="2"></font><font size="2" face="Arial">If you have another Java version in your program list, repeat the above steps to uninstall that version.<br /> </font></p> <font size="2" face="Arial"></font></blockquote> <p><font size="2"><font face="Arial"><font size="2">Step 2: <strong>Get Java.</strong></font></font></font></p> <blockquote dir="ltr" style="margin-right: 0px;"> <p><font size="2"><font size="2" face="Arial"><span id="bodyfont" style="font-size: 10pt; font-family: Verdana;"><span id="bodyfont" style="font-size: 10px; font-family: Verdana;"><span style="font-family: Arial;"><span style="font-size: 12pt;"><span style="font-size: 8pt;"><span style="font-size: 10pt;"><span style="font-size: 10pt;"><a href="http://www.java.com/en/download/manual.jsp" target="_blank" _base_target="_new"><span style="font-family: Arial;"><span style="font-size: 12pt;"><span style="font-size: 8pt;"><span style="font-size: 10pt;"><span style="font-size: 10pt;">Click here to download Java and install it</span></span></span></span></span></a>.</span></span></span></span></span></span></span></font></font></p> </blockquote> <p dir="ltr"><font size="2"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Verdana;"><span style="font-size: 10px; font-family: Verdana;"><span style="font-family: Arial;"><span style="font-size: 12pt;"><span style="font-size: 8pt;"><span style="font-size: 10pt;"><span style="font-size: 10pt;">Step 3: </span></span></span></span></span><span style="font-family: Arial;"><span style="font-size: 12pt;"><span style="font-size: 8pt;"><span style="font-size: 10pt;"><span style="font-size: 10pt;">Follow the on-screen instructions for the installation.</span></span></span></span></span></span></span></font></font></p> <blockquote dir="ltr" style="margin-right: 0px;"> <p><font size="2"><font size="2" face="Arial">As confirmation that the Java plug-in is installed, y</font><font size="2" face="Arial">ou will see a steaming coffee cup image in the lower-right of your computer's task bar whenever you open an application that uses Java.</font></font></p> <p><font face="Arial">For example:</font></p> <p><font size="2"><font size="2" face="Arial"></font></font></p> <p><font size="2"><font size="2" face="Arial"><img alt="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/javaCup.gif" src="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/javaCup.gif" /></font></font><font size="2"><font size="2" face="Arial"><br /> </font></font></p> </blockquote> <blockquote dir="ltr" style="margin-right: 0px;"> <blockquote dir="ltr" style="margin-right: 0px;"> <p><font size="2"><font size="2"><font size="2" face="Arial"></font></font></font></p> </blockquote></blockquote> <p dir="ltr"><font size="2"><font size="2"><font size="2" face="Arial"><font size="2" face="Arial">Step 4: <strong><strong>Login to your course</strong></strong>.</font></font></font></font></p> <blockquote dir="ltr" style="margin-right: 0px;"> <p><font size="2"><font size="2"><font size="2" face="Arial"><font size="2"><font size="2" face="Arial">When you visit a web page that uses Java, y</font><font size="2" face="Arial">ou may see a yellow message box similar to the following:</font></font></font></font></font></p> <p dir="ltr" style="margin-right: 0px;"><font size="2"><font size="2"><font size="2" face="Arial"><font size="2"><font size="2" face="Arial"><img alt="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/Java-ActiveX1b.gif" src="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/Java-ActiveX1b.gif" /></font></font></font></font></font></p> <p dir="ltr" style="margin-right: 0px;"><font size="2"><font size="2"><font size="2" face="Arial"><font size="2"><font size="2" face="Arial">Do the following steps:</font></font></font></font></font></p> </blockquote> <ol><font size="2"><font size="2"><font size="2" face="Arial"><font size="2"> </font></font></font></font> <ol> <font size="2"><font size="2"><font size="2" face="Arial"><font size="2"> <li><font size="2" face="Arial">Click on the yellow box.<br /> <br /> </font> </li> <li><font size="2" face="Arial">Select <strong>Run ActiveX Control</strong>.<br /> <br /> <img alt="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/Java-ActiveX2.gif" src="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/Java-ActiveX2.gif" /><br /> <br /> </font> </li> <li><font size="2" face="Arial">Click the <strong>Run </strong>button.<br /> <br /> <img alt="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/Java-ActiveX3.gif" src="http://www.presidiumlearning.net/kb/images/Technical-Images/vista/Java-ActiveX3.gif" /><br /> <br /> </font> </li> <li><font size="2" face="Arial">If you are prompted by a Security Warning for the java applet, click the <strong>Always</strong> button.</font></li> </font> </font></font></font></ol> </ol> <blockquote dir="ltr" style="margin-right: 0px;"> <p><font size="2"><font size="2"><font size="2" face="Arial"><font size="2" face="Arial"></font></font></font></font></p> </blockquote><font size="2"><font size="2"><font size="2" face="Arial"><font face="Arial"><font size="2"> </font></font></font></font></font> <p><font size="2"><font size="2"><font size="2" face="Arial"><font face="Arial"><font size="2"><font face="Arial"><font size="2">Step 5: <strong>Go back to the Get Files box.</strong></font></font></font></font></font></font></font></p> <blockquote dir="ltr" style="margin-right: 0px;"> <p><font size="2"><font size="2"><font size="2" face="Arial"><font face="Arial"><font size="2"><font color="#ff0000"><font face="Arial"><font size="2">After installing Java, the first time you open a Java-enabled tool, a coffee cup animation flashes as Java loads.  This will only happen once, but the process may take a few minutes.  <strong>Be patient.</strong></font></font></font></font></font></font></font></font></p> <p><font size="2"><font size="2"><font size="2" face="Arial"><font face="Arial"><font size="2"><img alt="http://www.presidiumlearning.net/kb/images/Technical-Images/java/javaloading.gif" src="http://www.presidiumlearning.net/kb/images/Technical-Images/java/javaloading.gif" /></font></font></font></font></font></p> <font size="2"><font size="2"><font size="2" face="Arial"><font face="Arial"><font size="2"><font size="2" face="Arial"> </font></font></font></font></font></font> <p><font size="2"><font size="2"><font size="2" face="Arial"><font face="Arial"><font size="2"><font size="2" face="Arial"><font size="2" face="Arial">In the <strong>Get Files</strong> box, here is an example of the <strong>My Computer</strong> image, which means Java is installed:</font></font></font></font></font></font></font></p> <font size="2"><font size="2"><font size="2" face="Arial"><font face="Arial"><font size="2"><img alt="" src="https://d2.parature.com/dmfiles/626/654/Presidium%20Downloads%20and%20Tutorials/My%20Images/CE%206/JAVA/Java_MyComputer1.gif" /></font></font></font></font></font></blockquote> <p><font size="2"><font size="2"><font size="2" face="Arial"><font face="Arial"><font size="2"></font></font><font size="2" face="Arial"><strong>NOTES:</strong></font></font></font></font></p> <ul> <font size="2"><font size="2"><font size="2" face="Arial"> <li><font size="2" face="Arial"><font size="2" face="Arial">If the "white box with an X" still appears (the My Computer applet is not showing)</font>, close the browser and log back into your course.  Or simply restart your computer as Java sometimes requires a restart.<br /> <br /> </font> </li> <li><font size="2" face="Arial">After installing Java, we recommend turning off the <strong>automatic checking for Java updates:</strong> </font> <ul> <font size="2" face="Arial"> <li><font size="2">Click the <strong>Start </strong>button on the bottom left of your screen.</font> </li> <li>On the <em>Start</em> menu, select <strong>Control Panel</strong> <font size="2">(if it is visible) or select the <strong>Settings</strong> option, and then click <strong>Control Panel</strong> from the secondary menu. A new window will appear.</font> </li> <li>Find and double-click the <strong>Java </strong>image <em>(If you cannot find the Java image right away, try selecting the <strong>Classic View </strong></em>version of the Control Panel).  </li> <li>Click the <strong>Update</strong> tab. </li> <li><strong>Clear the checkbox</strong> next to <strong>Check for Updates Automatically</strong>. </li> <li>If you get a Java Update - Warning message, click the <strong>Never Check</strong> button. </li> <li>Click <strong>Apply</strong>. </li> <li>Click the "<strong>x</strong>" to close the Java Control Panel window.<br /> <br /> </li> </font></ul> <font size="2" face="Arial"> </font> </li> <li><font size="2" face="Arial">In Internet Explorer, you can confirm that the Java plugin installed successfully.  Click <strong>Tools > Internet Options > Advanced</strong> tab.  Scroll down until you see <strong>Java (Sun)</strong> and make sure there is a green check mark next to <strong>Use JRE . . .</strong></font> </li> </font></font></font></ul> <blockquote dir="ltr" style="margin-right: 0px;"> <blockquote dir="ltr" style="margin-right: 0px;"> <p><font size="2"><font size="2"><font size="2" face="Arial"><font size="2" face="Arial"></font></font></font></font></p> </blockquote></blockquote> <ul> <font size="2"><font size="2"><font size="2" face="Arial"> <li><font size="2" face="Arial">The installation of Java only affects the current computer you are working on.  If you use a different computer (desktop or notebook), you may not have any problems at all with Java or you may have to go through this process all over again.</font> </li> </font></font></font></ul> <p><font size="2"><font size="2"><font size="2" face="Arial"><font size="2" face="Arial">If you have any further questions, please contact us for support. Thank you.</font></font></font></font></p> <p><font size="2"><font size="2"><font size="2" face="Arial"><font size="2" face="Arial">- Technical Support</font></font></font></font></p> <font size="2"><font size="2"><font size="2" face="Arial"></font></font></font></span></p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>